Customer Service

ORDERING

How to Pay

Rxskintherapy.com uses PayPal to process all online orders. PayPal is an eBay company that is a leader in online security with more than 87 million active accounts in 190 markets and 24 currencies around the world. Even if you do not have a PayPal account you can still pay with your Visa, MasterCard and American Express credit cards to order on our site. All orders placed through this website are encrypted using the latest technology, thereby protecting any credit card information that is submitted at the time of the order.

Sales Tax

All orders shipped from rxskintherapy.com will be subject to sales tax, applicable in accordance with the tax code of the state to which the order will be shipped.

SHIPPING

Rxskintherapy.com processes orders Monday through Friday in the order in which they are received. Orders placed after 2:00PM CST Friday will be processed the following Monday.

Rxskintherapy.com ships to all 50 U.S. States via FedEx. At the time of purchase, you will be presented with shipping options based on the delivery zip code and package weight. FedEx delivers Monday-Friday (no delivery service on Saturday or Sunday). Free Shipping promotions will be sent via US Mail.

Please allow 1-3 days for order processing and 4 days for shipping.

RETURNS AND EXCHANGES

If for some reason you are not happy with your order, you can return it to receive a full refund within 30 days of purchase. To return an item, please call Customer Service at 1-888-548-1088 Monday-Friday from 9:00am-5:00pm CST, within 30 days of purchase to receive a Return Authorization number. Replace the item in its original packaging with the original packing slip. Be sure to clearly mark the Return Authorization number on the outside of your package. Please note that refunds will NOT be issued without a valid Return Authorization number. Refunds will be issued within 30 days. A credit will be issued to the card that was used in the original purchase.

Only items purchased on rxskintherapy.com can be returned to rxskintherapy.com. Items purchased in a skincare professional's office or elsewere must be returned to their original point of purchase. Products cannot be exchanged.

CONTACT US ABOUT PLACING AN ORDER OR AN EXISTING ORDER

Please feel free to contact us directly by email or call 800.331.2498 to speak with a Customer Service Specialist Monday through Friday from 9:00am to 5:00pm CST.